Contact us online
NEW - Contacting us about a medical or administrative issue
You can contact us about a medical or administrative issue by clicking here. It can help you to see the right person for treatment, and could save you a trip to the practice if we can answer questions by phone, video call, or email. Answer a few short questions and we will get back to you as soon as we can within 2 working days.
For medication requests, please submit these via Patient Access or the NHS app (see below).
Please not use this for Urgent medical problems or requests
The free app provides greater convenience for patients who are away from a desktop PC or laptop, with access to an Android or Apple Smartphone.
GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:
- book or cancel appointments online
- renew or order repeat prescriptions online
- view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results
You can still contact the practice by phone or in person; this is just another option, which other patients have found is more convenient and saves them time.
The system allows a maximum of 2 appointments to be booked up to one month ahead. If you need more than this, please ring reception to book further appointments. Many but not all types of appointments are available for online booking. At present most Nurse appointments are not available online, due to the varying times that appointments take, and the differing skills and qualifications of our nursing staff. Blood test and Flu Vaccination appointments are available. Please ring your surgery to book an appointment with a nurse.
More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices
How to sign-up
For more information, please contact reception or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and something with your address on like a bank statement or utility bill. If you don’t have these, please talk to us and we will help you sign-up. Proxy access -which allows for example a parent to operate a child's online account is now available -but you have to request this at reception, and it has to be GP approved for security.